DePolo Design Printing Disclaimer
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The customer is fully responsible for verifying that spelling, grammar and content is accurate on the final proof and layout prior to the beginning of the printing process.
DePolo Design is not liable for any errors in the final product caused by any of the following reasons: Misspellings, Graphics, Grammar, Punctuation or Inaccurate Content. By approving your final proof email to begin production, you understand that your products will print EXACTLY as it appears in the final proof. No changes can be made once your order is placed. You assume all responsibility for typographical errors. To the maximum extent permitted by law, DePolo Design is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DePolo Design has been advised of the possibility of such damages), resulting from the order. Please note that DePolo Design's provision of advice, assistance or guidance either on this website or via a business representative does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided. |
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Returns/Refunds/Reprint Policy
If you believe your print job is defective or has not otherwise met your requirements please contact DePolo Design, IN WRITING via email (info@depolodesign.com), within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with DePolo Design.
A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.
When applicable, a refund will be issued within 15 business days of our receipt of the original product order.
- We will reprint the print job with rush production.
- We will refund the original order price.
A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with DePolo Design.
A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.
When applicable, a refund will be issued within 15 business days of our receipt of the original product order.
